‘Outstanding’ Rating from the Care Quality Commission

Home-care company Right at Home Havant and District has been praised by the Care Quality Commission (CQC) on the recent inspection of its services, for delivering high quality care and support.

The CQC, which is the independent regulatory body for health and social care in England, monitors home-care services to ensure the continuous delivery of the best possible care and support. It was set up in January 2016 and currently looks after sixty Clients with a workforce of about forty Care- Givers.

The CQC report noted that: “There was consistent, excellent feedback from everyone we spoke to about the leadership of the service including the provider and registered manager.”

It went on to say: “People received excellent person-centred care where staff knew people exceptionally well. Staff consistently worked hard to reduce the social isolation of people.”

As part of the inspection, which took place in September 2018, the CQC inspector spoke to Clients, their relatives and staff, and the responses they received were consistently positive. They thoroughly deserve this recognition for the high-quality care and support that they deliver to the local community.”

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: "It is always positive to find a service that is person-centred and inclusive. This was clear in how the staff pro-actively promoted people’s independence.

"The management of Right at Home had created a culture that supported staff to develop and use their skills to provide an innovative service.”

Posted on Tue, 18/12/2018 - 13:02